DUNN TIRE PREMIER TIRE PROGRAM INFORMATION
This road hazard program is made by the independent facility from which you purchased the tires. This limited road hazard program applies to the tires, original purchaser and the original vehicle identified on the receipt. This limited road hazard program only applies to passenger and light truck tires, which, during its tread life or within the covered period of time, becomes unserviceable because of a road hazard. The road hazard program is optional and the purchase must appear on your receipt. A road hazard occurs when a tire fails due to a puncture, bruise, or break incurred during the course of normal driving on a maintained road. Nails, glass, and potholes would be the most common examples.
WHAT YOU MUST DO TO OBTAIN SERVICE
If you are less than 10 miles away from the original selling Facility, you must return your vehicle to that Facility for any tire repair or replacement under the program.
If you are more than 10 miles from the original Facility, then you must call the program Administrator prior to any work being performed, at 855-429-2788, from 8:00 a.m. to 8:00 p.m. Monday through Friday (Eastern Time), Saturday from 9:00 a.m. to 6:00 p.m., excluding holidays. The Administrator will provide to you the nearest participating Facility. If there are no participating locations in your area, you may take your vehicle to a non-participating Facility in your area. If the non-participating Facility will not accept payment from the program Administrator, you must pay for the service and submit your original repair invoice (or legible copy) and subsequent repair invoice (or legible copy) to the Administrator for review, within 60 days of the date of the tire repair or replacement.
YOU MUST PRESENT THE ORIGINAL INVOICE SHOWING THE PURCHASE OF THE TIRE(S) AND THE ROAD HAZARD PROGRAM.
Prior to authorization must be obtained to replace or repair a tire damaged by a road hazard.
The damaged tire must be made available for inspection by the facility and/or the program administrator.
All claims and any required documentation must be submitted to the facility or the administrator within 60 days of the date of failure and/or service.
WHAT IS COVERED BY THE LIMITED ROAD HAZARD PROGRAM
The road hazard program is valid for a period of 3 years or until any portion of the tire is worn to 2/32 of an inch or less, whichever occurs first. Tire Replacement: If a tire becomes unserviceable because of a road hazard during the useable tread life of the tire, it will be replaced with a new tire. If available, an exact make/model replacement tire will be installed. If not available, a comparable quality tire will be installed. You will receive a credit for the replacement tire up to 100% of the price paid for the original tire. You will be responsible for any taxes, mounting, balancing, and any other miscellaneous fees. When the tread is worn down to 2/32" the tire is considered worn out and is not eligible for adjustment. If you want road hazard warranty on the replacement tire, you must purchase a new road hazard warranty for the new tire. Tire Repair: If your tire is damaged due to a road hazard and can be safely repaired, the tire will be repaired per manufacturer's guidelines at any participating facility. The repair will be provided to you free of charge if performed by the original facility that sold you this program. If the repair is performed by another facility, the program will cover up to $20.00 to have the tire repaired. The road hazard program will remain in effect after a tire is repaired.
EXCLUSIONS AND LIMITATIONS
The following vehicles are not eligible for program coverage: Vehicles with a manufacturer's load rating capacity of greater than 1 ton. Farm or agricultural use vehicles are excluded. Commercial vehicles are excluded. Coverage excludes damage from off-road use, collision , fire, vandalism, theft, snow chains, manufacturer's defects, abuse and neglect (i.e., improper application, improper inflation, overloading, brake lock up, wheel spinning, torque snags, etc.), cosmetic damage, sidewall abrasions or other appearance items that do not affect the safety or performance of the tire. Also excluded are damages or irregular wear caused by misalignment, tires with a torn bead, mechanical failures or interference with vehicle components, tires that have been repaired in a manner other than per manufacturer's guidelines. This program covers only the tires registered to the customer and listed by DOT number during the initial registration. CONSEQUENTIAL AND INCIDENTAL DAMAGES ARE EXCLUDED. Some states do not allow the exclusion or limitation of consequential and incidental damages; therefore, such limitations or exclusions may not apply to you. No expressed guarantees are given other than that stated herein. This program gives you specific legal rights; you may have other rights, which vary from state to state.
HOW TO CONTACT THE WARRANTY ADMINISTRATOR
Dunn Tire Program Administrator
P.O. Box 33535
Denver, CO 80233
855-429-2788